Patient Survey: High Patient Satisfaction and Care Coach Ratings

We’re committed to fostering positive health outcomes and patient satisfaction. Recently, we conducted a survey to gauge patient experiences with our Remote Patient Monitoring program. The results are in, and they paint a picture of satisfaction and progress, with our Care Coaches emerging as a beacon of support and guidance.

Device Setup and Readings Transmission

  • Very easy: 85.71%
  • Somewhat easy: 12.01%
  • Difficult: 1.62%
  • Very difficult: 0.65%

97% of respondents found it either very easy or somewhat easy to set up their device and begin sending readings to their provider. The ease of setup underscores the user-friendly nature of our program, ensuring a smooth and hassle-free experience for patients as they start on their health monitoring journey.

Care Coach Support

  • Excellent: 70.80%
  • Good: 26.87%
  • Not Good: 1.81%
  • Poor: 0.52%

An overwhelming 97% of respondents rated the support from their Care Coach as either excellent or good, highlighting the exceptional level of care and attention our team provides.

Health Improvement

  • A great deal: 16.20%
  • Moderately: 38.30%
  • A little: 23.14%
  • No change: 22.37%

A significant 78% reported feeling healthier since starting the program, showcasing the program’s efficacy in improving overall well-being.

Improvement in Vital Signs

  • A great deal: 16.75%
  • A moderate amount: 39.01%
  • A little: 24.35%
  • No change: 19.90%

80% reported improvement in their vital signs, such as blood pressure, weight, or blood sugar, underscoring the program’s impact on tangible health metrics.

Likelihood to Recommend

  • Very likely: 42.60%
  • Likely: 42.08%
  • Unlikely: 12.99%
  • Very unlikely: 2.34%

An impressive 85% expressed a strong likelihood of recommending our program to others managing similar health conditions, signifying the trust and confidence our patients have in the effectiveness of our approach.

Program Continuation

  • A year or more: 50.82%
  • 6 to 12 months: 25.82%
  • 3 to 6 months: 12.23%
  • Less than 3 months: 11.14%

Looking ahead, an encouraging 77% intend to continue using their device and participating in the program for a year or more, indicating a commitment to long-term engagement and health management.

Overall Satisfaction

  • Very satisfied: 48.57%
  • Satisfied: 47.79%
  • Dissatisfied: 2.86%
  • Very dissatisfied: 0.78%

A remarkable 96% conveyed either being very satisfied or satisfied with our RPM program, highlighting the program’s ability to meet and exceed patient expectations.

Our Remote Patient Monitoring program stands as a testament to the power of personalized care, technological innovation, and unwavering support. With Care Coaches who consistently earn high praise and a program that yields tangible health improvements, we remain dedicated to empowering patients on their journey toward better health and well-being. Thank you to all participants for their valuable feedback and trust in our program. Together, we continue to make strides towards a healthier future.

Contact us today to learn how we can help provide better care for your patients and generate more revenue for your practice.
woman taking glucose reading at home rpm

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